Terms & Conditions

By purchasing from The Hessian Collective, you (the customer) accept the Terms & Conditions below, agreeing to read all our policies of sale on this page and also the Delivery, Returns and Order Confirmation.

Website/Phone Orders

When you enter our checkout, we will require your email address. We need this information to tailor the checkout experience, and to assist you should you experience issues on our website. When you place an order, we will require your name, e-mail address, contact telephone number and payment details. Without this information we will not be able to process your order.
An email confirmation is only a confirmation that we have received your order and/or payment. It is not an acceptance of your order and we retain the right to contact you and issue a full refund in the event of complications with your order; including, but not limited to, incorrect pricing, stock availability and delivery charges. A contact telephone number is also required so that we may reach you if there is a problem with your order, or if your order requires a delivery quote. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order. Once your order has been despatched and delivered, the completion of the contract between The Hessian Collective and yourself takes place·      

If there are any problems with your order, you will be contacted by one of our Customer Services Representatives either by email or by phone.

We reserve the right to reject any offer of purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Contract Cancellation

Please note that you are entitled to cancel this contract if you so wish, provided you exercise your right no longer than 15 working days after the day on which you receive the products. If you wish to exercise your right to cancel this contract prior to order despatch, please contact our customer services department on louise@hessiancollective.com If your order has already been despatched please follow the procedure set out in our Returns Policy.

Product Pricing, Descriptions, Images & Estimated Time of Arrivals

All prices published are in pounds sterling and are inclusive of VAT at the prevailing rate. Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website and in our catalogue are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website and our catalogue as up to date as possible, the information, including product descriptions, dimensions and pricing, may be subject to change without notice. The images shown online and in catalogues are for illustration purposes only. Many products are also shown with additional props but these are not included in the sale of a product unless otherwise specified. ETA dates are for guidance only and may change due to unexpected delivery problems. ETA dates reflect when deliveries are expected to arrive at our warehouse, please allow a further 7 days for stock to be quality control checked and booked in. Items arriving from overseas may be subject to severe delays and we are unable to keep accurate ETAs on these items. .

Payment

Payment for all orders is at point of sale and not at point of despatch. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold. To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

·Register by providing your real name, phone number, e-mail address, payment details and other requested information.

·Be over 18 years of age.

·Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and temporary addresses are not acceptable.

·Possess a valid credit or debit card issued by a bank acceptable to us.

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. We do not accept international payment over the phone or via our Website. You can however make a bank transfer – please call our customer service team on +44 (0) 1225 519319 for more information.

Return Items

If you wish to purchase an item, the contract may be cancelled no longer than 14 working days after delivery of the item. There will be a restocking fee of 20% applied to all delivered items. All bespoke items are made to your specification and a 60% restocking fee (of the total value of the products) will be deducted from the refund of the item. The item must be returned in a perfect, saleable condition, in its original packaging and at the customers cost. Failure to do so may result in The Hessian Collective being unable to give a full refund . We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

The sale of discounted and sale goods is final. All items are sold as-is, with no returns, exchanges, or refunds unless required by law.

Copyright

All product names, copy, product images, buttons, Website graphics are copyright of The Hessian Collective. No unauthorised use of copy, product tiles or product images may be used without express permission or approval by The Hessian Collective.

Product Disclaimer

Warping and Expansion- Please note that products made from wood may warp or expand when subject to changes in temperature and humidity. Our wooden furniture should never be left by a radiator or under windows. Product Imperfections- Many of the items sold are handmade using traditional techniques or rustic or natural materials and therefore will vary from the picture on the Website and no two items will be identical. Sunlight Damage- Please note that upholstery and wooden furniture is likely to fade if left in direct sunlight for prolonged periods. Double or triple glazed windows are able to slow the rate of damage caused by UV light, but we suggest keeping susceptible items away from direct sunlight.